FAQs

How long do the classes normally take?

Our classes usually take 2 – 5 hours. BLS renewal is around 2 hours, BLS Only 3.5 hours, CPR/AED Only classes 3.5 hours. While CPR/AED and First Aid classes is about 4.5 to 5 hours. It also depends on how many people are in the class and how long you take to complete the skills and written tests.

When will I receive my certification card and how do I claim it?

If you successfully complete the course, you will receive your e-card within 24 hours from your course completion.Don’t forget to claim your certification as soon as it is received. We submit your information to the issuing organization within 24 hours of your course completion. (If your invoice is outstanding, your card will be issued once payment has been received.) 

BLS Classes, CPR/AED/FA, CPR/AED Classes

If you took the American Heart Association course, your certification will be issued to the email address we verified when you checked in for class. Please check your email for an email from the American Heart Association with details on how to claim your certification. Emails usually have a subject line that reads “claim your ecard” and from [email protected]. If there is no email from AHA in your INBOX, please check your SPAM or JUNK folder before you notify us. You can also visit heart.org/mycards and enter your name, email and security question answer to populate your card.

CPR/AED/FA, CPR/AED and FA Classes

If you took the American Red Cross course, your certification will be issued to the email address we verified when you checked in for class. Please check your email for an email from the American Red Cross with a link to your certification. If there is no email from ARC in your INBOX, please check your SPAM or JUNK folder, before you notify us. You can also visit redcross.org/getcertificate and enter your email address to populate your card.

Will my employer accept my certification?

Yes, as long as you have taken the correct class. Please check your guidelines to find what class is required for you.

How long is my certification good for?

All certifications are good for 2 years.

If I take the course in Oregon, but live in another state, will my card be accepted?

Yes, course completion cards are accepted in all US states. The American Hospital Association (AHA) is the national organization

How do I sign up for a class?

Right here! Find the class you need on a date and time that works with your schedule, click on it and a form comes up, complete that form and you’re registered.

Will I be reminded of my upcoming class?

Yes, you will get an email the day before the class to remind you.

Will you remind me when my card is going to expire?

Yes, if you have taken the class with us we will send out a reminder one month prior to your card expiring to the email address we have on file.

What does BLS Stand for?

BLS Stands for Basic Life Support for Healthcare Providers.

How do I pay for the class?

You have to register online, you can either pay via credit card or you can arrive 10 to 15 minutes before your class starts and pay in cash.

How large of a class can you teach?

We have many instructors and can teach a class of any size.

What should I wear to the class?

Comfortable, lightweight clothing, and shoes that slip off and on easily.

What is the minimum age to learn CPR?

We do not mandate a minimum age requirement for learning CPR. The ability to perform CPR is based more on body strength than age. Studies have shown that children as young as nine years old can learn and retain CPR skills

Why is AED (Automated External Defibrillator) training included in all training?

The science in the official 2020 AHA Guidelines for CPR and ECC shows that victims have a greater chance of survival from cardiac arrest when high-quality CPR includes use of an AED.

I am not a healthcare professional and I need a CPR and AED course for work purposes. Which course should I take?

Heartsaver (H.S.) CPR AED and first aid is probably best for you.

Are your courses OSHA Compliant?

Our courses are for anyone with limited or no medical training who needs a course completion card for job. These courses are designed to meet OSHA requirements.

Is BLS a prerequisite for ACLS?

Yes, and they are expected to be proficient in BLS skills.

Do I need to do anything to prepare for the class?

No, unless you are taking an advanced course, but if you wish to purchase a class book ahead of time, visit our web store. For ACLS and PALS there are prerequisites.


Still have a question? Contact us!